Refund Policy
At La Sirene, we are committed to ensuring customer satisfaction with our exclusive range of boutique, kurtis, and long tops. However, we understand that there may be occasions when you need to return a product. Our refund policy is designed to be straightforward and customer-friendly.
Eligibility for Returns
Condition of the Product: Products should be returned in their original saleable condition. They must be unused, unworn, unwashed, and undamaged. Please ensure all tags, packaging, and any accompanying accessories are included in the return.
Return Timeframe: Products should be returned within 5 days from the date of delivery. Returns beyond this period may not be accepted.
Notification Process: To initiate a return, please send an email to enquiry@lasirene.in. Include a brief explanation of the reason for the return and a screenshot of the courier details for our records. This will help us process your request efficiently.
Exclusions: Please note that customized products are made to your specific requirements and are therefore not eligible for returns or exchanges. We encourage customers to review their orders carefully before finalizing.
Process for Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Shipping Costs for Returns
Please be aware that return shipping costs are not covered by La Sirene. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
For any further queries or assistance regarding our refund policy, please do not hesitate to contact us. We are here to help and ensure that your shopping experience with La Sirene is delightful and satisfactory.
